State Farm® Insurance Agent Mary Alice Ubal
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
pat Kriese
April 24, 2025
5
out of
5
rating by pat Kriese
"My meeting with Mercedes was very professional and informative. I would recommend state farm to Everyone. I have been with them for over 40 years"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
Norm Nicastro
April 23, 2025
5
out of
5
rating by Norm Nicastro
"Been with State Farm for over 40 years. Mary's office is great and will always be willing to be helpful. That is the good part. The bad part...nothing to do with MAry Alice's office. But I find the State Farm not nearly as friendly as in past years and they are taking the same route as other insurance company's, profit before customer satisfaction."
We responded:
"Norm I'm glad we're doing our part at our State Farm Agency to fill your needs and expectations when it comes to customer service satisfaction. We hope to maintain your trust for years to come!"
Madeline Gerbracht
April 11, 2025
5
out of
5
rating by Madeline Gerbracht
"Mercedes has been an awsome insurance agent to work with. She is prompt and good at explaining policy details. I would highly recommend working with her."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Pascal Ballistrea Jr
April 10, 2025
5
out of
5
rating by Pascal Ballistrea Jr
"I am a first time insurance buyer who knows nothing about insurance. Maria McKenney took the time to explain the ins and outs of the process in a clear and concise way that a blockhead like myself could understand. I was shopping around several companies but she was by far the nicest and most thoughtful one I have spoken with it was a pleasure to speak with her ."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
Jonathan Porter
March 27, 2025
5
out of
5
rating by Jonathan Porter
"Maria made getting my renters insurance sorted a cake walk. It was great talking to her, and she went above and beyond to make sure I got exactly what I needed. I'm pretty new to dealing with insurance stuff, but Maria made sure all my questions were answered. I'll most definitely be back!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Lucille Boyce
March 27, 2025
5
out of
5
rating by Lucille Boyce
"My husband and I had our yearly meeting with Mary Alice last week and she was very thorough! Reviewed all our policies and we agreed to updated a few of them! Jay & Lucy"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
Linda Ranick
March 25, 2025
5
out of
5
rating by Linda Ranick
"Mary Alice called me at exactly the time I was told that she would. I wanted to lower my premium she was able to help me a little bit with that. She offered other suggestions but I found that I was not interested in those. It was great talking to her."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
Jackie OShaughnessy
March 19, 2025
5
out of
5
rating by Jackie OShaughnessy
"My husband and I have been with State Farm for over 40 years our current agent is Mary Alice Ubal she is wonderful she is very helpful with our policies and meeting our need Thsnk you Mary Alice"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Ei Ei Cho
March 11, 2025
5
out of
5
rating by Ei Ei Cho
"Maria is a people oriented person who helped me choose home insurance. Although state farm is not able to facilitate with my car insurance as well . They provide me with detailed explanation why. She also replied in the timeline that she promised . I pond highly recommend ."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Chrissy Serra
March 6, 2025
5
out of
5
rating by Chrissy Serra
"Had an appointment with Tim to go over my policy since my husband's passing. He was very welcoming, made me feel at ease when asking about my late husband and treated me like a family member. He made the ease of going over my policy and other things like just a casual conversation amongst friends. Explained things with simplicity and was very down to earth. I would ABSOLUTELY 100% recommend this State Farm office to anyone!! Left the office knowing that I was in good hands and well protected!"
We responded:
"Thank you for trusting the Mary Alice Ubal Insurance Agency!! We are so grateful for the relationships we build with our customers, and we’re glad we could continue to show up for you throughout life’s trials. "
Tunisia Jackson
February 25, 2025
5
out of
5
rating by Tunisia Jackson
"Everyone in the office is friendly and kind, especially Mary. Who takes extra time out to keep in touch with her clients' making sure their needs and concerns are met. She will go the extra mile!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at the Mary Alice Ubal Insurance Agency. If you ever have any questions or need assistance, we’re here to help! We would love to help your family and friends as well!"
rick spencer
February 19, 2025
5
out of
5
rating by rick spencer
"Very friendly and explains everything."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
Chris Boncore
February 17, 2025
5
out of
5
rating by Chris Boncore
"Very professional and great attitude. Explained all my questions and concerns. Great job!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Zaid K
January 29, 2025
5
out of
5
rating by Zaid K
"Awesome experience. Knowledgeable in the topic. Friendly and it like have known each other since kids. Always a pleasure to just talk with and talk about insurance related things."
We responded:
"Thank you so much for the five star review!! We absolutely love building relationships with our customers like you, and helping guide them to making decisions that are best for them and their families!"
Flis Arthur
January 27, 2025
5
out of
5
rating by Flis Arthur
"Ashton was very helpful! Highly recommend!! 10/10"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
Lisa Szafranski
December 13, 2024
5
out of
5
rating by Lisa Szafranski
"Very thorough, helpful, friendly, and accommodating. Explains all the details well so things are easy to understand."
We responded:
"Thank you for the 5-star review based on your exceptional customer service experience at the Mary Alice Ubal Insurance Agency! We can’t wait to help your family and friends as well."
Patricia Balser
December 11, 2024
5
out of
5
rating by Patricia Balser
"The agent was very professional, and very friendly, easy to talk to"
We responded:
"Thank you so much for the 5-star review of the Mary Alice Ubal Insurance Agency!! We’re so grateful to our customers like you for your continued trust in our agency & look forward to serving you for many years!"
Lou DiRienzo
September 16, 2024
5
out of
5
rating by Lou DiRienzo
"Mary Alice is a trusted advisor for all our insurance needs. Her review of our life situation and her guidance was second to none. Our annual review is always comprehensive and without exception, brings new options to light to possibly modify how we are insured. thank you Mary!"
We responded:
"Thank YOU for this 5-star review Louis! This is a true testament of what we are striving to achieve in our relationships with our customers helping them better understand and chose coverage based on what matters most to them and their families. Everyone deserves to get the right coverage with a needs based approach. We look forward to serving your referrals as well!"
Sarah Ely
September 13, 2024
1
out of
5
rating by Sarah Ely
"Stay away. Her place is awful. They lie talk to you rude when you ask questions. They change your premium and take discounts away without telling you. When you ask they say they will change it back but it's too late for this billing cycle so you have to pay the extra outrageous amount. They don't tell you using their roadside service it hits you like an accident. They are sneaky and terrible."
We responded:
"Sarah, I would like to clarify this frustration for you. When we submit discount programs for you, some require documents or set up on your part. We process these requests immediately as per our customers’ requests. If we have not received documentation or you have not completed a set up on your end then our corporate office of State Farm automatically removes the discounts. This is not something our local office has any control over. We do a lot for our customers, and those discounts will be backdated for you but there are things that are out of our control on the local agency end. I would be happy to clarify this misunderstanding for you if you want to return my phone call. I wish you the best."
Sam Andrews
September 8, 2024
5
out of
5
rating by Sam Andrews
"Mary Alice and Tim and so nice, knowledgeable, professional, and helpful. Enjoyed working with them and feel confident in my insurance!"
We responded:
"Thank you so much for the 5-star review as well as the honest compliments to Tim and the agent owner Mary Alice. We do our best to serve our customers!"
Denise Andalora
August 19, 2024
5
out of
5
rating by Denise Andalora
"Mary Alice is so very kind, and professional. She is a great listener, and very easy to talk to. I highly recommend her for all of your insurance needs!"
We responded:
"Thank you so much Denise for the 5-star review of your experience as a customer of the Mary Alice Ubal State Farm Agency! We are truly grateful to your loyalty and trust in the entire team. We can't wait to service more of your family and friends in the future."
JIM HINTON
July 30, 2024
5
out of
5
rating by JIM HINTON
"Awesome agency ! The quality time they spent explaing policies, making suggestions and most importantly listening to my requirements. I had the opportunity to meet Mary Alice and work with Mercedes on my insurance needs , what a pleasure ! I highly recommend this State Farm office for your insurance needs !"
We responded:
"Thank you Jim for giving a 5-star review based on your experience at the Mary Alice Ubal Insurance Agency! It was a pleasure to meet you and I’m happy to hear Mercedes did an excellent job helping you find the coverage that matters most to properly protect everything you work so hard for! We look forward to serving you for years to come!"
Jacob Walek
June 29, 2024
5
out of
5
rating by Jacob Walek
"Very informative and was able to decrease my home insurance bill"
We responded:
"Thank you for the 5-star review!! I’m glad we were able to help you get better coverage and save money! "
WNY Divorce Financial Advisors
June 11, 2024
5
out of
5
rating by WNY Divorce Financial Advisors
"Mary Alice and her team went above and beyond to ensure all my insurance needs were met. They provided clear, comprehensive information about the various policies available, helping me understand my options without any pressure. The quality of their products is outstanding, and I feel confident that I have the best coverage possible for my situation. What truly sets this agency apart is their exceptional customer service. Every question I had was answered promptly and thoroughly, and I always felt like a valued client. Mary Alice took the time to personalize my insurance plans, making sure they suited my specific needs and circumstances perfectly. I highly recommend Mary Alice Ubal State Farm agency to anyone looking for top-notch insurance services. Their professionalism, dedication, and customer-centric approach are second to none. Thank you, Mary Alice, for making the insurance process so seamless and stress-free!"
We responded:
"Thank YOU for your trust and feedback based on your experience with the Mary Alice Ubal Insurance Agency!! We value our customers and strive to provide a 5-star experience from the educational approach we take to the day to day questions you have as life happens. We promise to stay true to our word and hold up our promise to be there for you whenever you need us-Like A Good Neighbor 🎵"
Tony DeMille
May 31, 2024
5
out of
5
rating by Tony DeMille
"Great agent rated T 5 have a nice Fay"
We responded:
"Thank so much Tony for your five star review of the Mary Alice Ubal Insurance Agency! We promise to provide you with a remarkable experience every time we help you with any and all of your insurance needs!"